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How Important Are Relationships?

It was bound to happen at some point. After 5 years of regular travel to the same city, the same hotel, and seeing the same staff (who had become like family to me)... the property was sold.

New ownership, new management company, and now, most of the "regular" staff have moved on too.

I've been working hard for over a month to introduce myself, all over again, to the new employees. I'd grown so accustomed to the same smiles, the same room, and the same great treatment... that I probably took it for granted.

Then, this week, a new employee at the front desk questioned my identity! My, things...

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